Available for new opportunities

Agentic AI
Builder &
Technical Leader

12+
Years Experience
38%
Cost-to-Serve Reduction
8+
Global Markets Led
2
npm Published Packages
What I Do
01
Agentic AI Architecture
Design and ship production agentic systems with tool-calling, workflow orchestration, human-in-the-loop controls, and LLM evaluation pipelines. Fluent in Claude API, MCP protocol, and RAG architectures.
Claude APIMCP ServersTool CallingRAGBedrock
02
Salesforce CRM & AI
End-to-end delivery of Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Experience Cloud, and AgentForce. Deep expertise in Tooling & Metadata APIs, OAuth 2.0, and agentic Salesforce automation.
Sales CloudAgentForceData CloudMetadata API
03
International Expansion
Led global CRM and platform launches across 8+ markets for a regulated medical device company, orchestrating cross-functional delivery across engineering, product, UX, legal, and international business teams.
8+ MarketsMulti-CountryRegulated Environments
04
Technical Program Management
End-to-end program ownership from discovery to production. PI planning, dependency management across 10+ parallel workstreams, executive KPI dashboards, and escalation frameworks in SAFe environments.
SAFe / AgilePI PlanningRisk MgmtExecutive Readouts
05
AI Governance & Compliance
Designed Irongate — a production AI governance platform with 9-dimension risk classification, 7 AI-native testing gates, and automated compliance artifact generation for EU AI Act, HIPAA, and FDA frameworks.
EU AI ActHIPAAGDPR / CCPASR 11-7
06
Outcomes-Based Operating
Translate agentic AI capability into C-suite-actionable KPIs. Delivered 38% cost-to-serve reduction, 25% customer growth at 7% budget growth, and 40% faster time-to-market through AI-driven automation.
KPI DesignCost ReductionROI Measurement
Selected Work
Experience
Technical Fluency
Agentic AI & LLMs
  • Claude API & Claude Code
  • Amazon Bedrock
  • GPT-4 Vision
  • MCP (Model Context Protocol)
  • Tool / Function Calling
  • RAG Architectures
  • LLM Evaluation & Guardrails
  • Prompt Security
  • Hallucination Mitigation
Engineering & Architecture
  • Node.js / TypeScript
  • REST APIs / Microservices
  • OAuth 2.0
  • n8n Orchestration
  • Pinecone (Vector DB)
  • CI/CD Pipelines
  • Agentic Loop Architecture
  • API-First Design
  • React / Vite
Salesforce & Cloud
  • Sales & Service Cloud
  • Marketing & Data Cloud
  • AgentForce
  • Tooling & Metadata APIs
  • Experience Cloud
  • AWS (Bedrock, S3, Lambda)
  • CMDB / ITSM
  • Observability & KPIs
Governance & Delivery
  • EU AI Act / GDPR / HIPAA
  • FDA 21 CFR Part 11
  • SR 11-7 Framework
  • Privacy-by-Design
  • SAFe / Agile / PI Planning
  • Risk & Escalation Frameworks
  • Executive Communication
  • Vendor Management
Credentials

MBA in Marketing & International Business · Bachelor of Commerce

MIT Certified AI Professional
Salesforce Certified Agentforce Specialist
Salesforce Certified AI Associate
Salesforce Certified Associate
Salesforce Certified Business Analyst
SAFe Release Train Engineer (RTE)
SAFe Product Owner / Product Manager
SAFe Agilist
IBM Certified Design Thinking Professional

Open to leadership roles, agentic AI architecture, and Salesforce transformations. Let's talk.

Message sent. I'll be in touch shortly.